How can we help?

Create your IDEaL account

Sign up with your email address or Google account, confirm your age and verify your email so you can enroll, order and track everything in your dashboard.

Find your way around your dashboard

Your dashboard brings together your enrollments, orders, free resources, messages and profile in one place.

Sign in and reset your password

How to sign in with your email or Google, and what to do if you have forgotten your password.

Apply for a training or programme

Choose a programme, complete the enrollment form step by step, upload any documents requested and submit your application.

Track your applications

See the status of every programme you have applied for, and what each status means.

Register for an event

Find upcoming workshops, trainings and conventions, register or send an enquiry, and know what happens next.

Get a free learning resource

Claim free courses and guides from the store. They are added to your dashboard, where you open them whenever you need them.

Order from the IDEaL Store and pay by bank transfer

Add items to your cart, place your order, pay by bank transfer, upload your proof of payment and follow your order until it is delivered.

Partner with IDEaL or support our work

Sponsor a learner, support a programme, contribute resources or become a partner. Send an enquiry and we will agree the details with you.

Access, correct or delete your personal data

How to see what IDEaL holds about you, correct it, ask us to delete it, or have a photo removed from our Gallery.

Keep your account and payments safe

Simple steps to protect your IDEaL account, and how to recognise messages that do not come from IDEaL.

Manage your cookie choices

Choose whether videos, podcasts and maps from other providers can load, and change your choice at any time.